FAQs
Sometimes people ask the same questions. Maybe
your question is here!
PRODUCT FAQS:
How do I wash dishes with solid dish soap?
In a more earth-friendly way! Practically though, wet your brush/sponge/wash cloth, rub the dish soap to transfer some soap, and scrub away! Make sure to keep your bar in a draining soap dish so that water doesn't collect underneath it.
How do I use solid shampoo?
In a more earth-friendly way! Ok, I'll stop. Wet your hair, and either lather the bar in your hands, or rub the bar over your hair. Then scrub and rub as usual and rinse well.
Do I need a conditioner? Do you sell conditioner?
That's up to you. Many people find that they don't need a conditioner after using solid shampoo (I don't personally use one), but you may find you want to use a small amount.
My hair feels like it has some build up, is the shampoo not rinsing?
Let me guess my friend, you have hard water? The build up you're feeling is mineral and other deposits from your water. Since my solid shampoo isn't a surfactant (think dawn dish soap) like traditional shampoo, it isn't stripping all your natural oils (good!), along with minerals and other deposits (not as great). All is not lost! All you need to do is rinse your hair with an acidic rinse like diluted apple cider vinegar, or my hair rinse powder. If you don't have hard water, congratulations, you likely don't need a hair rinse at all! And don't forget: this isn't an exact science, everyone's head, oil production, water, and routines are different. Maybe you use a rinse once a week, a conditioner once a month, and traditional shampoo occasionally. Maybe you rinse with every wash. Experiment and find what works best for you.
SHIPPING FAQS:
Why is your shipping so expensive!?
Oh Amazon, you've ruined us for paying for shipping and the amount of time it takes to receive products. Sadly, shipping just costs money. When you get free shipping, it's not that Fedex just graciously delivers it for free, that retailer is just eating the cost. As a small business, I just can't do that. I do my very best to keep my products affordable, and keep my shipping costs realistic. All shipping is calculated by weight, so sometimes you can get more products for the same amount of shipping costs.
Which carriers do you ship with?
Barn Cat Creations always prioritizes shipping with USPS because of the economic, and environmental impacts involved. It's significantly cheaper to ship via USPS, and since they are coming to your home to deliver your mail anyway, there is no further environmental impact, a consideration which is at the core of Barn Cat values. However, there are times where the cost of shipping is cheaper using UPS or Fedex, and as needed I may use those carriers. Typically this applies to products traveling long distances, or very large orders.
Please note: I pack each and every order with care and do everything I can to ensure the safe and timely delivery of your products. However, there are many things out of my control. After I drop off a product at my post office, I am no longer allowed by the post office to research or investigate the shipment, that responsibility lands on the recipient. I realize this is frustrating, it's frustrating for me too! I want to provide you the best customer service possible, but I am unable to track down a package in ... Florida, when I'm in Washington State. I have no control over the postal carrier holding your package at the post office, instead of dropping it on your door, and sadly I have no further tracking information other than the number that was sent to you in the purchase confirmation email. HOWEVER, if a package goes astray, I will happily provide to you any documentation, copies of tracking information, labels, proof of purchase etc. that the post office may request for you to receive your product.
I want you to receive your product, as much as you do. If there are ever issues with your delivery please contact me and we can find a suitable solution.
I live locally, can I just pick my order up?
Maybe? Depending on a whole bunch of factors I may be able to meet you somewhere to give you your order. But in general, no. But think of it this way, now you get some happy mail!
MARKETS & RETAILERS:
Where can I find you next?
Keep an eye out on the 'Events' page of the website for a list of upcoming shows that I will be attending. Better yet, follow me on Instagram, @barncatcreations or facebook.com/barncatcreations for posts about what I'm up to.
Are your products available in stores? I don't want to order online
Yes! I do have some of my various products in stores. Check out the 'retailers' page to see a list of all the shops where you can pick-up Barn Cat products. No store carries my full line however, so if you have a specific desire, you may have to stoop to the website ;)
REFUND POLICY: